Frequently Asked Questions - General FAQ

General questions about the Peery Piano including your membership.

Go to your student page by clicking on your own name on the site. Go to the "Membership" tab and if you have paid by credit card you can just click the "Cancel" button. If you paid by PayPal and do not see a link to PayPal under this tab, you should go directly to your account on PayPal to cancel the recurring subscription there. As a merchant, PayPal does not allow us to offer you the ability to access your account from a remote site. If you have any more questions or problems, please contact us:
info@peerypiano.com or call 1-800-326-5596 (1-707-255-1840)

You can click on this link or button on any page displaying a video. When you click, this video will now show up on your Student Page (that you get to just by clicking on your own name) under the "My Favorites" tab. The My Favorites tab allows students to keep an easily accessed repository of their favorites lesson or entertainment videos on the site. Now you won't have to wonder where you heard something.

Christie can help students prepare for any audition, recital or competition. For examination systems she prefers to prepare her students for the national conservatory examination system instead of individual state systems which are inconsistent in their content and judging.
Just let Christie know what you are preparing for and include this topic in your video submission for her to evaluate and respond to.

As you will see in the Terms of Service, membership to Peery Piano Online is a 3 month RECURRING subscription. That means on the 90th day your membership will AUTOMATICALLY RENEW for $TBD. You will see a charge from Peery Piano Online on your credit card statement, or on your Pay Pal account.

If you want to cancel your membership, go to your Student Page and click on the "Subscription" tab and click "Cancel Subscription". Note that you will still be able to use the site until your current subscription term expires. If you want to edit your billing information, click on the "Billing Info" tab on your Student Page.

Just click on their name in the Who's Online box (on the right Peery Community navigation bar). That will take you to their page. Pretty much any time you see another student's name, you can click on it and get to their Student Page. Also, you do a search in the "Search" field just below the Who's Online box. You can search by first or last name, or by location, or any other information that someone may have published on their "My Student Page". You can also see who has signed on recently in the "Recent Users" list, near the bottom of the Peery Community navigation bar.

Click on "My Student Page" which is found on the "Peery Community" navigation bar. Once you are at your "My Student Page" page, you can click on the tab at the top of the page that says "EDIT". Then you'll see another set of tabs. Click on the one that says "Privacy Settings." You can make yourself Visible or Invisible on Who's Online (if you are invisible, you won't appear on the "Who's Online" list. In the Privacy Settings you can also "opt out" of the Piano Chat feature.

Go the the "Peery Community" right navigation bar, then you'll see "My Student Page". Click on this. Near top portion of your Student Page you'll see a tab called "Billing Info." Click on that tab. Then you can select the "Edit" tab which allows you to edit (change) your password, and change other billing information.

Go to the area that says "Curriculum" on the left navigation bar. You'll see, just below the word "Curriculum" an item called "Getting Started." Go there to watch videos where Christie Peery explains exactly how Peery Piano Online works. You can also re-watch the "NEW STUDENT WELCOME" video by clicking on that name on the bottom of the left navigation bar.

You can leave a "Shout Out" message whenever you like. All students will see the the Shout Out board; it's a great place to express your thoughts.

You can complete your own "Student" page... add photos and videos, and tell everyone about yourself!

You can visit other student's "Student Page" and leave a friendly message their guest books.

You can invite anyone who is online to enter into an instant message-style conversation. Just click on the little yellow chat icon beside their user name. Go ahead and invite someone! Make a new friend!

You can build of list of people you've chatted with in your Buddy List. When you click on "Chat" in the top navigation, you'll be able to quickly see which of your friends are online right now.

You can see who's logged in lately in the "Recent Users" list

You can leave comments on most lessons and Master Classes

You can take part in Forums, which are topic-based discussions

You can use the "Search" field to find other students with similar interests to yours

Your membership is a 3 month subscription that will automatically renew in 90 days from the day you join. If you want to look at your account, go to your Student Page and look under Subscriptions for more information.

At various points during the lessons, Christie Peery will tell you to send a video, and exactly what the video should be. Christie Peery will watch your video, and provide either written form, or with a video. In either case, Christie Peery will let you know what you need to do to improve and move forward.

You can always contact the

. It is monitored regularly and we answer as quickly as we can. Also, leave a note in the Shout Box or post something in the Forum.

Our mailing address is:
ArtistWorks, Inc
68 Coombs Drive
Building C1
Napa, CA 94559
1-800-326-5596

Go the your "Student Page". Near the top of the page you'll see "Membership" in a tab. Select this tab, and choose "Cancel my account." You'll be able to continue using the site until your current 90-day enrollment period ends.

If you prefer, you can write an email to

and request that your account be cancelled.