If you have waited a long time, and the video doesn't complete uploading, there is a problem. To start over, the easiest way to do this is to simply click on your browser's "reload" button. That will clear the upload form and allow you to try again. Why did the file transfer not work? There could be many reasons, some of which may be related to Internet traffic or other connection issues. But it could also be something from your side. Here's some things to check: First, be sure the file size is no bigger than 50 MB. Here's how: On Mac, select the your video file ("single click" it), then type Command-i ("get info"). On Windows, "right click" your video file, then select "Properties."
Secondly, be sure the filename has either ".mov", ".wmv", or ".flv" at the end of the name. These are the most common video types and the only video formats we support. Also be sure your file name does not have any spaces or strange characters in it. Letters and numbers, the "underbar" character, and the "dash" character are fine. The total length of the file name should be 16 characters or less.
If you are still having problems, email our technical staff at email webmaster@peerypiano.com. We'll help you as quickly as possible.